ICT SERVICES / MANAGED SERVICES
Managed Services DataBase
Managed Services DataBase
DETASAD performs management of the Customer Databases. The service includes:
Service Prerequisites:
- Advanced Monitoring of Server and OS (Refer to Proactive Monitoring Service for more details)
- Management of Operating Systems
- Database Monitoring (Refer to Proactive Monitoring Service for more details)
- DB support and maintenance contract(s) if applicable (can be quoted by DETASAD)
Investigating and troubleshooting incidents related to the DB
- Design modifications
- Management of Operating Systems
- Upgrades and migration
- Vendor support and maintenance contract
Taking corrective measures on alarms that arise from the monitoring system related to the DB. Such corrective measures may include performing configuration changes and applying patches
Engaging and following up with the DB vendor(s) as required
Optional Features: (charged separately on a quotation basis)
Operations review with customer
Standard Database Systems: (exact versions to be assessed on a case by case)
Obtaining and implementing DB security patches as applicable per DETASAD’s assessment and standard operating procedures and vendor recommendations, and in coordination with the customer
Database Monitoring
DETASAD provides proactive monitoring for customer supported and databases and notifies customer about any
incidents. Database Monitoring can only offer on top of Advanced Monitoring, up to 5 monitors per monitored
application or database:
Database processes
Database response time
Other monitoring points as applicable
24x7x365 monitoring
Proactive notification of service interruptions