Customer Device Provisioning

This consists of handling the following:

• Equipment ordering.
• Equipment shipping.
• Equipment delivery to the customer site.
• Project management.

Fault Management

Monitoring and Management Services include the following proactive fault management functions:

• Service Monitoring: In-Band monitoring of the CPE for potential faults or alarm events.
• Alarm Recognition and Proactive Notification: Observation/identification of event occurrence, severity, and potential Customer impact, and notification to the Customer.
• Fault Resolution: Performing appropriate troubleshooting steps and procedures to resolve identified faults and problems.

Performance Management

Performance Management consists of performance data collection. Activities associated with this function include gathering and reviewing platform and traffic data as follows:

• Managed CPE CPU and Memory utilization.
• Status of Network Interfaces.

Professional Services

Customer can request a service that is not included in the managed services scope, these Professional Services include but are not limited to the following:

• QoS Requirement Gathering, Design, and Implementation
• Development of Security Policies
• Network Design Assessment and Analysis
• Network Redesign

Specific tasks and responsibilities, and charges for the Professional Services will be set forth in a Statement of Work that shall be completed and agreed by DETASAD and Customer prior to the commencement of work.

Patch Management

Our team will keep following up on software vulnerabilities and bugs and do the necessary patching to cover these flaws to keep the customer devices running smoothly.

Reporting

Our team will generate monitoring and maintenance reports monthly and provide them to the customer to have full visibility on the month events.

Customer Device Remote Configuration & Monitoring

DETASADs’ team are equipped to fully manage the customer devices remotely from DETASADs’ site.